A simple and effective unified collaboration solution

Engagement can support growth and revolutionise your sales activity.

  • Change the way you manage your business by creating an integrated engagement experience for your customers and your employees. Whatever their devices, applications and locations may be, users can enjoy unified systems for phoning, messaging, conferencing, contact centers, video and communications – all on the flexible Avaya platform.
  • Protect your investment with a solution that adjusts to your changing communication needs in an easy and economic manner. From five users, you can enjoy Avaya IP Office™, which can adapt easily to up to 3000 users on a single site or up to 150 sites.
  • Enable your mobile employees to collaborate and promote your activity – wherever they are, at any time and on any device.
  • Reduce IT fees thanks to a ready-to-use system allowing you to effortlessly make applications available for your team. The WebRTC applications allow 1-click calls from Google for Work, Salesforce.com and Microsoft Office 365.


Change the way you communicate, collaborate and serve your clients

Your foundation for company-wide collaboration

  • Provide all your company’s employees with unified communications solutions and advanced contact centers. Integrate applications and provide services of communication by voice, video, data and on the web to your employees, in the office or away.
  • Count on a platform that offers unshakeable reliability and a remarkable adaptability. – You can easily add new ways of collaborating and new applications, and immediately offer new services to your clients.
  • Choose among over 700 features and a wide range of constantly expanding applications. – You can also count on an unparalleled flexibility allowing you to undertake any type of communication, from videoconferencing through to sophisticated contact centers from any location, from your small business branches to the headquarters of your company.
  • Preserve the change and growth of your business. Continue expanding your communications functionalities like you never imagined.


Direct collaboration on your mobile or your computer

Videoconference everywhere – Bring your meetings anywhere with you.

  • Easily join any meeting in videoconference from your desktop or your mobile. Join any meeting face to face, wherever you are.
  • Allow people located inside or outside of your company to join your virtual meeting room. Avaya Scopia® desktop and mobile applications are freely accessible.
  • Use any device from any location to manage or participate in a meeting, share content, discuss and take decisions.
  • Follow the BYOD trend (“Bring Your Own Device”) with HD video conference mobile applications tailored to businesses.


The most used contact center solution in the world

The smart and personalised routing of contacts ensures an ideal matching between your agents and your customers.

  • Offer a highly personalised experience to your customers, contributing to your brand image and nurturing long-term loyalty. Avaya Aura® Call Center Elite helps you ensure availability at all times and adapted resources for your customers.
  • Allow your business to manage all forms of customer interactions more efficiently. Thanks to intelligent routing and resources selection features, you know which agent to assign to your customer: the least busy agent, the first available agent, or the agent with the skills that best match the needs of the customer.
  • Use your customers’ and prospects’ favourite contact channel to provide them with your support. A single team of agents – wherever they may be located – allows you to always ensure an adequate customer experience.


Integrated conferencing on any device

Audio, video or web conferences: good for users, finances and IT personnel.

  • Provide your users with collaboration tools, accessible from any of their devices. With the Avaya Aura® conferencing system, enjoy all audio, web and video conferences, so that everyone can participate in the meetings you organise.
  • Let your users focus on the topic and content of the meeting rather than its logistics. Calendar integration allows employees to easily plan and participate in their meetings. Participants can manage the conference thanks to a simple interface.
  • Save money by setting up your conferencing system internally. You can save on provider fees, and significantly reduce costs of using WAN.